Delivery Policy

Coverage

We currently deliver and install across UK mainland only. If your postcode falls outside our standard coverage area, we'll contact you after checkout to discuss options or arrange a refund.

Lead times

Installation slots are booked on a first-come, first-served basis. During peak months, installations are typically scheduled around 4–6 weeks ahead; during quieter periods, lead times are usually around 3 weeks. If you require an urgent installation, please contact us before ordering to check availability. Bespoke structures have individual lead times agreed as part of your quote.

Installation

Delivery and professional installation are included in the listed price for standard products, unless stated otherwise. A standard-size pergola or gazebo can often be installed within a few hours; larger or bespoke structures, such as garden rooms or outdoor kitchens, may take a full day or longer depending on size, features and site requirements. Please ensure clear access to the installation site and any required permissions (e.g. planning permission, if applicable) are in place before your scheduled installation date.

Following every order, a member of our team will contact you to confirm order details, discuss installation requirements, confirm site suitability, and agree an installation date.

Foundations & ground preparation

Most structures can be installed directly onto an existing solid base, such as a patio, decking or concrete slab. If you'd prefer your structure fixed directly into soil or grass, we can install concrete footings as part of the job for an additional fee — this isn't included in the standard listed price, so please contact us beforehand to discuss your site and get a quote for any groundwork required.

Missed or delayed deliveries

We'll contact you as soon as possible if there's a delay to your scheduled delivery or installation. Significant delays may entitle you to cancel your order under the Consumer Contracts Regulations 2013 — see our Refunds & Cancellations Policy.