Payment Policy

Standard products (website orders)

Standard products ordered directly through our website are paid in full at checkout via Stripe, in GBP. We accept major debit and credit cards. Payment is processed securely by Stripe; we never see or store your full card details.

Ownership of goods remains with Prime Garden Rooms Ltd until payment has been received in full.

Bespoke and off-website orders

For bespoke projects, or orders placed via social media, WhatsApp, email or other external platforms, customers may be offered the option to pay a deposit rather than the full amount, with the remaining balance due before or on installation. Deposits apply only where full payment has not already been made upfront:

• £250 for orders under £2,500;
• 10% of the total order value for orders of £2,500 or more.

Deposits become non-refundable once an installation date has been confirmed, as materials, scheduling and preparation work will already have commenced — see our Refunds & Cancellations Policy for full details.

For these orders, we accept bank transfer and PayPal, including PayPal's Pay in 3 option where eligible. Payment details will be confirmed on your invoice or order confirmation.

Invoices

For website orders, your order confirmation email and online purchase receipt act as proof of purchase; contact us if you need an additional invoice. For bespoke or off-website orders, a digital invoice will be sent by email.

Pricing

All prices are shown in GBP. Prime Garden Rooms Ltd is not currently VAT registered, so no VAT is added to the prices shown. We reserve the right to correct pricing errors before an order is confirmed.